We are specialists in the development of people working in service-led organisations.
We ensure that our tools and development programmes are integrated with your brand; and that they are practical, engaging and valuable to both the business and its people.
Every interaction your people have with your customers impacts upon your reputation and your brand.
The People Skills Business helps service-led organisations to develop skills and engage their people to deliver great service to their customers.
We achieve this through the bespoke design and implementation of tools and development programmes in the following areas:
We can help you by defining your brand behaviour, setting standards for recruitment and designing interview and selection processes
We can help you by designing orientation programmes, creating on job training systems, designing on job training tools and workbooks, engaging people with your vision and values
We can help you by setting operational and behavioural standards, conducting organisation review and reports, designing brand customer service programmes, developing sales teams
We can help you by implementing a performance management system, managing change, team building, coaching, supervisory and management skills programmes
We can help you by creating a people strategy and a culture of learning and development that is aligned with your brand , developing internal trainers, career management, personal development planning